
KRA Embarks on Organizational Reforms to Enhance Efficiency and Customer-Centric Service
The Kenya Revenue Authority (KRA) has initiated a series of strategic organizational reforms aimed at improving operational efficiency, streamlining tax administration processes, and enhancing customer service. This transformation is part of KRA’s 9th Corporate Plan, which envisions a more agile tax and customs revenue agency that fosters voluntary compliance while becoming more responsive to taxpayer […]